SecureCX
Secure Your Network from Attack
Expand File Sharing to Voice
Improve Privacy Law Compliance
Discover SecureCX
Supercharge your contact center with SecureCX, an advanced file management solution that transforms file sharing. Empower agents and customers to securely exchange files during Voice and Digital interactions, all scanned for threats and fully compliant with privacy regulations. Say goodbye to manual processes and hello to seamless, secure automation.
Voice Interactions
SecureCX brings real-time, secure file sharing into voice interactions, making it easy for agents to send and receive documents without missing a beat.
-
A sleek, user-friendly widget lets agents share files instantly via SMS or email.
-
Smart integrations with contact lists and external CRMs auto-fill customer info like email and phone numbers.
-
Every file, sent or received, is rigorously scanned for threats including viruses, malware, ransomware, NSFW content, and more.
Digital Interactions
SecureCX extends Genesys' native file upload capabilities with a robust and secure file-sharing solution. Fully integrated with WebMessaging, it provides a seamless and intuitive experience for customers while requiring no additional training for agents.
-
Compatible with WebMessaging, WhatsApp, Facebook Messenger, Instagram Direct, and SMS.
-
Performs comprehensive security scans on all inbound and outbound files to identify viruses, malware, ransomware, NSFW content, and other potential threats.
Compliance, Privacy, and Security
SecureCX helps organizations meet global privacy and compliance standards, including GDPR, DIPEDA, and the Australian Privacy Act, by leveraging regional data centers to ensure customer data remains securely stored within the appropriate jurisdiction.
-
All files are scanned using dual commercial-grade antivirus engines.
-
Images are automatically screened for NSFW content.
-
Supports international deployments with infrastructure across 34 global regions.
-
End-to-end encryption protects data both in transit and at rest.
-
Offers customizable policies for data retention, backup, and deletion to meet specific regulatory requirements.
Data Repository
All inbound and outbound files are securely stored in an encrypted data repository, along with key metadata such as timestamp, conversation ID, agent name, channel, and other identifiers that tie each file to the customer and specific interaction. Files and associated metadata are easily accessible through a searchable interface within Genesys Cloud.
Integration & Automation
Customer-submitted files can be automatically integrated into records within Salesforce, Guidewire, or nearly any CRM or third-party platform with no manual effort required from agents.
