ChatTranscriptsCX
Build Customer Trust
Increase Transparency
Automate Manual Tasks
Discover ChatTranscriptsCX
ChatTranscriptsCX empowers your brand to foster customer trust by automatically delivering clean, professional conversation transcripts at the end of every interaction. Seamlessly integrated with your messaging platforms, it ensures customers receive a complete record, while behind the scenes, transcripts are cataloged and pushed into your CRM and back-end systems for effortless documentation and compliance.
Messaging
ChatTranscriptsCX tightly integrates into Messaging by adding a transcripts button to the messaging interface. With a single click your customers receive a complete transcript of their conversation with the agent. Transcripts are initially presented in web format, with options allowing the customer to download a PDF or have the transcript emailed.
Social Media Channels
For social media channels including WhatsApp, Facebook Messenger, and Instagram DM, customers can receive a transcript shared via a link in their chat. This link opens the same web format transcript that includes the PDF and email transcript options.
Automated Transcript Emails
ChatTranscriptsCX can be configured to automatically send transcripts via email at the conclusion of every conversation.
Transcript History
Every messaging conversation is catalogued and available in the Transcripts History report. Here we capture metadata about each conversation including date and time, agent name, and Conversation ID as well as make each transcript available for viewing. Transcript history can be filtered by date or any of the metadata fields. Data, including the complete transcripts, can be downloaded in CSV format for analysis or use in other systems.
Custom Branding
ChatTranscriptsCX provides settings that allow you to configure a variety of parameters including customizing the design and branding of your transcripts. You have full control over colors and logos to provide your customers with a consistent user experience.
We also support multiple brands within the same contact center, allow you to brand transcripts differently based on which queue is servicing your customers.
Integrations
Optional integrations with 3rd party systems such as CRM's are available that automate the inclusion of transcripts into customer records.