CallBlockerCX
Increase Agent Productivity
Reduce Average Wait Time
Lower Call Abandonment Rates
Discover CallBlockerCX
Every inbound call costs your business. At an average of $5.50 per call, robocallers and spam aren’t just annoying, they’re expensive. CallBlockerCX automatically filters out unwanted calls, keeping your agents focused on real customers who matter.
Smart Spam Detection
CallBlockerCX combines machine learning, real-time data, and behavioral analytics to identify and block suspicious calls. It evaluates call detail records including origin, destination, media type, duration, and connection status, along with behavioral patterns like call volume, frequency, and reach. These insights help pinpoint robocall and spam activity before it reaches your team.
Custom Block List for Added Control
Some nuisance callers slip through traditional spam filters. Former customers or low-volume abusers might not trigger automated systems. CallBlockerCX includes a flexible block list that lets you manually or automatically block specific numbers using wrap-up codes or other logic.
Compatible with Any Voice Provider
CallBlockerCX integrates directly into your call flows and is designed to work with any voice provider, giving you the flexibility to deploy it in virtually any environment.
Protect Agents and Business Users
CallBlockerCX doesn’t just shield your contact center agents. It can also be configured to protect business users with direct dial numbers, helping reduce spam across your entire organization.
Detailed Call History
CallBlockerCX includes a detailed call history report that shows information on every incoming call. Reports can be filtered by date, agent, queue, and other metadata fields, giving you visibility and control over your inbound voice traffic.
