FileShareCX
for Voice
Real-Time File Sharing
Increase First Call Resolution
Improve Customer Satisfaction
Discover FileShareCX
for Voice
FileShareCX for Voice transforms your contact center by letting agents securely send and receive files during live voice calls. No more directing customers to upload portals or asking them to follow up by email. Agents can handle everything on the spot, creating faster resolutions and a better experience.
Agent Experience
Agents use the built-in File Share Widget to instantly request or send files via SMS or email. Contact fields are automatically populated based on the call, making it a one-click process. File previews are available right in the widget, and agents can open full-size files instantly.
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Easy-to-use widget embedded in the agent interface.
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One-click sharing with auto-filled SMS or email fields.
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Integrated with call flows and CRM systems to collect customer contact information.
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File previews available directly within the widget.
Customer Experience
Customers receive a clean, branded interface for uploading or viewing files. Files can be accessed on any device and saved locally or to linked cloud storage.
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Mobile and desktop-friendly file upload interface.
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Simple, secure links for file viewing.
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Supports local or connected cloud storage file access.
Need Enhanced Security and Compliance?
All organizations are concerned about customer privacy and face growing risks from cyberattacks. SecureCX adds advanced protection to FileShareCX for Voice by introducing powerful security and compliance features, including:
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Automated scanning for viruses, malware, ransomware, and inappropriate content.
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Works for voice and digital channels.
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In-region file storage to meet data privacy laws like GDPR.
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Enterprise-grade encryption and strict access controls.
If security, privacy, and compliance are priorities, SecureCX is the right solution for your file sharing needs.
