Applications that enhance, automate, and secure the leading cloud customer experience platforms.
SecureMessagingCX
Secures your network and customer experience platform by scanning files shared by customers for NSFW content, viruses, malware, and other malicious content.
Works with all major digital channels including Web Messaging, Instagram, Facebook, WhatsApp, and SMS.
Can be configured to automatically attach files to customer records in Salesforce or other enterprise systems to build a rich history of interactions.
Configurations to support GDPR and other privacy laws.
ChatTranscriptsCX
Share conversation transcripts with your customers via Web Messaging, Instagram, Facebook, WhatsApp, and SMS.
Options for transcripts in web or PDF format, and automatically sending via email at the conclusion conversations.
Can be configured to automatically attach transcripts to customer records in Salesforce or other enterprise systems to build a rich history of interactions.
CallBlockerCX
Automatically blocks incoming robo and spam calls so agents can focus on your customers.
Includes a custom ANI block list for other nuisance callers that can be integrated with wrap-up codes to automatically add unwanted callers to the block list.
Simple to install with no interface for agents to learn.
WebCallbackCX
Adds callback request icon to Web Messenger.
Add callback request icons to any web page or contact us form.
Captures customer information to share with agent prior to the interaction.
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